How we helped a leading healthcare provider overcome infrastructure challenges and achieve operational excellence through comprehensive managed IT services.
A leading healthcare provider sought to improve their IT infrastructure and service delivery capabilities through comprehensive managed services and strategic upgrades.
Industry
Healthcare
Size
200+ Staff
Location
Auckland, NZ
Timeframe
6 Months
Auckland Medical Group was experiencing significant IT infrastructure challenges after receiving poor support and outdated systems from their previous IT provider. These issues were directly impacting patient care and operational efficiency.
Inadequate technical support causing delays in resolving critical issues, affecting daily operations and patient care.
Legacy phone infrastructure leading to communication inefficiencies, dropped calls, and poor patient experience.
Outdated computers and inefficient printers located throughout multiple clinic locations.
No proactive system monitoring causing frequent technical issues and unexpected downtime.
We implemented a comprehensive IT overhaul and managed services solution tailored specifically to the healthcare environment, focusing on reliability, security, and performance.
Our transformation approach was implemented in phases to minimize disruption to critical healthcare services while systematically improving the entire IT infrastructure.
Conducted comprehensive audit of existing infrastructure, identified critical pain points, and developed phased implementation strategy.
Implemented immediate fixes for urgent issues while establishing helpdesk support to minimize disruption during transition.
Coordinated with vendors to upgrade network, phone systems, and hardware with minimal disruption to healthcare operations.
Deployed monitoring tools, established proactive maintenance schedules, and trained staff on new systems and support procedures.
During implementation, an issue arose where several critical terminals (POTs) were already in use, preventing an immediate network transition. Our team quickly developed a solution:
This adaptive approach ensured continuous operation of critical healthcare services while still achieving the infrastructure modernization goals.
System Uptime
99.8%
Increased from previous 94.2% uptime, dramatically reducing service interruptions
Support Response Time
< 15 min
Down from 4+ hours with previous provider, enabling rapid issue resolution
Network Speed
10x Faster
Significantly improved data transfer speeds for medical imaging and records
Staff Satisfaction
92%
Increased from 45% before the IT transformation
Chief Medical Officer
Healthcare Provider
"The transformation of our IT infrastructure has been nothing short of remarkable. Before working with GDS, our staff was constantly frustrated with system outages and poor support. Now, our technology enables rather than hinders our ability to provide quality patient care."
"Their team's understanding of healthcare-specific needs made all the difference. We now have a technology foundation that not only supports operational efficiency but also enhances our ability to deliver exceptional healthcare services."
Get the complete details of this healthcare IT transformation in our comprehensive PDF report.
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Contact Us 0800 832 477The healthcare provider now has a robust IT infrastructure supported by proactive, responsive managed services. They've experienced significant improvements in operational efficiency, staff productivity, and patient satisfaction.
With a strategic upgrade path and a clear roadmap for future improvements, they're well-positioned for continued growth. The technology foundation not only supports operational efficiency but also enhances their ability to deliver exceptional healthcare services as they grow.
120+
Hours per month in IT management
23%
Annual IT operational expenses
↑ 28%
Improvement in satisfaction scores
Assisted with the migration from MedTech32 to Indici PMS. Expertly managing change-management challenges, coordinating vendor transition, and providing hands-on support.
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Read case studyLet's discuss how we can help your organization achieve similar results with tailored IT solutions designed for your specific needs.
